Instant
New messages and new threads appear without a refresh, on every tab and device you have open.
Home / Chat
Chat
The conversation stays with the matter.
Team and client threads are attached to the case, application or project they are about, and arrive live in the browser and on the phone.
Threads
Every thread belongs to a matter
A thread is opened on a case, an IP application or a corporate project, so the advice and the file are never in two places.
- A Team tab for the firm, a Clients tab for the client
- Open a thread to the whole department, and only the people you mention get the badge
- Unread counts per person, per thread
- Reply to a proceeding email from the app and it opens the matter's client thread
CommunicationTeam Clients
Northgate v. Customs, strategyC.P. No. D-771/2026 · Litigation
3Device mark, oppositionTM 908 · Intellectual property
1Share purchase, disclosurePRJ 2026-31 · Corporate
Sample thread list. Every thread belongs to a matter.
Clients
Clients write in, the right people answer
Client contacts sign in to their own portal and see the client threads on their matters, and nothing from the team side.
- When a client writes, it reaches the people assigned to the case
- Clients can reply to the email, and the reply lands in the thread
- Messages sent close together go out as one email, not five
- Team threads never leave the firm by email
Meridian Textiles v. Board of RevenueClients · W.P. No. 41528/2026
R. Ahmed · Meridian TextilesHas the reply on the stay been filed?
S. KhanFiled this morning. Next date is 12 Nov, the order is on the file.
S. Khan@M. Ali please send the certified copy today.
R. Ahmed is typing…
Sample thread. Names are illustrative.
Live
A chat, not a mailbox
Messages travel over a live connection, so a reply shows up while you are still reading.
Typing, shown
See when someone in the thread is writing back.
Edit and delete
Fix a message and it is marked as edited, with the earlier text kept. Delete for yourself or for everyone.
Picks up where it left off
Lose the signal in the court corridor and it reconnects and catches up by itself.
Alerts
Told once, in the right place
Mentions decide who is interrupted. Everyone else in the department sees the message without the noise.
- The bell in the app, and a toast when you are on another page
- Push to the phone, including iPhone once the app is on the home screen
- Email for client threads, so a client who never signs in still gets the answer
- Admins see every thread in the firm; restricted members see only their own
Ready when you are
Keep the advice next to the file.
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